jordan-freireich avatar image
jordan-freireich asked jenn-community-moderator commented

Call Monitoring into a conference line

We are having an issue where some users cannot monitor a call if it is RingCentral conference line. Any other type of call can be monitored fine. Only if the number is 266-337-3623 .

Has anyone had this issue before? If so, is there a fix that has worked with you?

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jenn-community-moderator avatar image jenn-community-moderator ♦ commented ·

Hello @jordan-freireich, apologies! I would highly suggest opening a case HERE, and our phone support will further investigate the issue. Thank you!

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