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I have successfully created a RingCentral app using Password Flow authentication. The app is created using Password Flow because everything is handled automatically by the CRM software I created. The other authentication methods, Auth Code, appears to require a real person to login on a login screen/page as part of the authentication process, which I do not want to happen. There is no real person user interaction, no entering of credentials into a login page. I do not want this because my CRM software communicates automatically with the API, so therefore I can only use Password authentication. My working app is currently a private app, set up for only members of my organization/company and all works successfully.

My problem I see is in order to migrate my app so it can be used for production with the partner Avaya Cloud Office, my app needs to be a "public" app. A public app in turn does not allow me to use Password Flow authentication, nor does it allow me to use Implicit authentication. A public app only allows "Auth Code" authentication. My questions is, how can I migrate my "private" app which is working, using Password Flow, graduate it and allow it to be used with Avaya Cloud Office? Alternatively can I actually create a RingCentral app which is public, using Auth Code authentication which does not require a real person user to login on a login page? I am using Postman so any examples of required headers etc will be really appreciated or raw json code examples.

Please can anyone help or assist?

Thank you very much for any help.

Thank you for your reply. Yes I think the RingCentral documentation is meaning Sandbox account, when they mention a test account.

I was referencing the RingCentral documentation (https://developers.ringcentral.com/guide/basics/partners/aco) which quotes the following, under the "Partner Test Account" section:

"When you sign up for developer account and select to enable your App for RingCentral partners, you can reach out to developer support to request for partner test accounts (eg: Avaya Cloud Office test account), in addition to RingCentral test account. "

It is the "in addition to RingCentral test account" which made me think I also need an ACO test account, as well as my current RingCentral test account.

Once my RingCentral sandbox app is graduated to production (so it works successfully with a RingCentral sandbox account) - how do I "migrate" or start testing accessing call recordings in our live internal ACO phone system which my staff are already using? Is it just a simple case of amending the accountID, username/password in my code? I assume the unique identifier (telling my app which phone system to work with) would be the account ID which relates to our ACO phone system, and also the username and password to the ACO phone system?

Thank you again for your reply and help. I really appreciate it.

You meant a sandbox account for ACO? As far as I know, there is no separate sandbox accounts for RCO and ACO. They both share the same domain service.devtest.ringcentral.com and platform.devtest.ringcentral.com.