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2FA failing while trying to Login

When I am trying to login to my RingCentral account, I get to the 2FA (where I am asked to send a code to an email and supply it as verification).

But every time I receive the code and enter it, then click submit to verify it, I get the following error message and cannot proceed.screen-shot-2020-12-16-at-112228-am.png

Can someone please help me so I may get access to my RingCentral account?

authentication
screen-shot-2020-12-16-at-112228-am.png (216.9 KiB)
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1 Answer

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benjamin-dean82 answered

I found out I can use the Google Signin method.
So, I have a workaround, but I would still like to understand why this is failing.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys