Jared Balfour avatar image
Jared Balfour asked jenn-community-moderator commented


Please update Firmware Update to Yealink T42S phones to support WF50 WiFi Dongle. The WF40 WiFi dongle does not support the 5GHz wireless band which is a requirement in my environment due to interference on the 2.4Ghz spectrum.

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jenn-community-moderator avatar image jenn-community-moderator ♦ commented ·

Hello @Jared Balfour, we need to see the graphical user interface of the phone. Please create a case HERE, and our tech support will contact you as soon as possible. Thank you!

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Jared Balfour avatar image Jared Balfour jenn-community-moderator ♦ commented ·

I was asked by tech support to submit a feature request as the firmware that supports the WF50 WiFi dongle is not yet available in RingCentral. There is nothing you need from the GUI on the phone, this is a Firmware compatibility problem.

Per Yealink's tech support:
"It is a firmware compatibility issue. WF50 is only applicable to the phones with V84 firmware installed. Your phone has installed the specific firmware of RingCentral, now supports up to V81 for T42S, so WF50 is not recognized at this stage. "

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jenn-community-moderator avatar image jenn-community-moderator ♦ Jared Balfour commented ·

Apologies. If that's the case, please post this into our IDEA portal, and we'll share this with our Product Managers. Thank you for your patience in this matter.

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