News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Developers
Call Log API not matching Performance Report
Tags: rest api
Jan 21, 2020 at 10:57am   •   1 replies  •  0 likes
Lynne Cooley

Times do not match between the Call Log APIs for Call Sessions and the information displayed in the Analytics Performance Report. Details are attached.

Discrepancy in Duration of Total Call Time, IVR, Talk Time. Also, Queue time and Hold Time is not available through Call Log API. No Tie to Transferred Call.

Where is the data stored that is being used to populate the Performance Report. Are there API calls to retrieve this? Do not want to implement subscriptions/notifications.

1 Answer
answered on Jan 25, 2020 at 1:50pm  

Hi Lynne,

The Analytics Performance Report application does not use much of platform APIs to catch and calculate those data. Currently, there is no API to access processed (nor raw) data from the performance report. You can send your feature requests to the product support so they may assist you better.

You are right about the call log data, it contains only basic call data which may not be enough for call analytics. Since you are not interested at implementing subscription/notification, I cannot help you much with any solution.


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us