Can I setup automatic task creation in Salesforce from calls made/received through RingCentral?

Contacted Salesforce as calls through RingCentral was not automatically creating tasks in Salesforce, however, was told to contact RingCentral.

This was working prior to this week and the workflow is pretty simple. A phone call is made (or received) and a task in Salesforce is automatically generated for any user to claim.

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jenn-community-moderator ♦ commented · Dec 22, 2020 at 04:50 PM

Hello @Michael Ford, apologies! I would highly suggest opening a case HERE, and our integration team will contact you as soon as possible. Thank you for your patience in this matter.

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Ashley Nudd jenn-community-moderator ♦ commented · Apr 13, 2021 at 03:51 PM

@Jenn-Community_Moderator was this reconciled? I have the same ask from a client, automatic task creation, but do not see the option to do so from the admin_UI within the Salesforce integration.

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