question

Cote_Business Systems avatar image
Cote_Business Systems asked

cannot receive long sms messages from canada carriers

This has been a long (multi-year) issue, that we have just recently confirmed with RC tech support. From our RC account we can send long sms messages (longer than 160 char), but we cannot properly* receive them ever.

By "proper", I mean that all long text messages received from most canadian carriers that are longer than 160 char (approx), are received as multiple messages and usually in the wrong order.

With several months of testing with RC tech support, they finally acknowledged that RC does not support the sms technology that all Canadian carriers use as their standard for identifying the order of long messages so that they can be "reconnected" in the proper order and then delivered and displayed as a single message (as it was sent).

RC tech support has acknowledged this, but yet they will not provide any estimate of when it will e supported properly, OR any commitment that they are even planning to. We asked them to update the website to reflect this as a limitation of their sms service, but they will not.

Anybody else out there with Canadian RC accounts willing to re-test this, and help push this issue to be resolved??

To test, just send a message from any non-RC carrier in Canada (Rogers, Telus, Bell being the largest ones), and ensure the the message is over 160 char long, and send it to your RC account. Check these 2 issues:

- does it show up in your RC account as multiple messages (instead of just one)?

- do the multiple messages get delivered in the incorrect order?

Please provide your test results either way so that we can determine any patterns. I have tested with 3 different RC accounts and sending from 5 different non-RC carriers so far and have had the same problem with all of them.

Note that we have confirmed via an API that this is not an issue with any of the RC apps, the raw messages stored in the messages store are saved as multiple separate split-apart messages.

receiving sms
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

0 Answers

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app