question

Dr Stuart avatar image
Dr Stuart asked mary-community-moderator commented

Cisco phones - lines go orange randomly, reboot rarely.

Okay, this has been going on for two years. I've tried many, many things.

What's happening: we have 10 Cisco phones, the users lines occassionally go orange (not available) for a few seconds to many minutes, usually self-resolves but sometimes a reboot is required. Only happens to one phone at a time usually. Rarely a phone will reboot itself. I have changed out every part of the chain: new router RV345P, phones directly connected to the POE ports. Phones: we've gone through SPA525G2, SPA509G, and the new 850 and 860s. All have the same problem. We have not experienced a dropped call in the middle of a call, only happens when phones are idle.


hardware
1 comment
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hello Dr Stuart,


Please reach out to our tech support team [Support Contact Page] who can help with in-depth troubleshooting. Thank you!

0 Likes 0 ·

0 Answers

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app