question

Tony Tran avatar image
Tony Tran asked Phong Vu answered

My call centers' numbers are labeled as "Scam Likely"

When my agents make calls to customers, the customers don't pick up because they are telling us that the numbers are labeled "Scam Likely". Is there a resolution for this?

contact center
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1 Answer

Phong Vu avatar image
Phong Vu answered

It depends on what scam detection service your customer is using. The number might be flagged by a customer earlier.

I recommend you to contact the customer and ask them to check with the service they use to "unflag" it.

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