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My call centers' numbers are labeled as "Scam Likely"

Tags: contact center

Jan 22, 2020 at 12:37pm • 2 replies • 0 likes

Tony Tran

When my agents make calls to customers, the customers don't pick up because they are telling us that the numbers are labeled "Scam Likely". Is there a resolution for this?

2 Answers

Fabian Lozano answered on Sep 6, 2022 at 10:09am

@Tony Tran You solve it? i need help with the same issue

Phong Vu answered on Jan 22, 2020 at 2:31pm

It depends on what scam detection service your customer is using. The number might be flagged by a customer earlier.

I recommend you to contact the customer and ask them to check with the service they use to "unflag" it.

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