Headset not working with Windows 10 App
Jan 4, 2021 at 9:38am • 2 replies • 0 likes
Patrick Keller
I have a user that is having issues with her headset and the widows 10 app. The headset works with everything but RingCentral App. I have uninstalled and reinstalled the app. The headset works with Teams and Windows media player. The driver is up to date. I am at a lost on what else to try.
on Jan 4, 2021 at 10:09am • 0 likes
Hi Patrick, please check this link for troubleshooting.
on Jan 7, 2021 at 7:28am • 0 likes
She is using a wired headset. Like I said everything is working but the RC App.
on Jan 7, 2021 at 8:27am • 0 likes
Does she have another headset to try?
on Jan 7, 2021 at 1:21pm • 0 likes
Tried it with a bluetooth plantronics headset and same results. However, I was able to hear the "beeps" when you dial a number. But nothing at that. I double checked all sound setting on RC app and on the PC.
1 Answer
answered on Jan 13, 2021 at 4:55pm
Was it an voice doubling delay issue callers are hearing?
0
answered on Jan 7, 2021 at 7:23am
I looked there and still no luck. It is frustrating because it works every where else.
0
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.
We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!
Try RingCentral Workflow Builder
