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The First Step
Lynn62433133004The First Step
The First Step
January 4, 2021
Question

Identifying RC calls on mobile app

  • January 4, 2021
  • 5 replies
  • 414 views

When a RC call is forwarded to my personal cell phone, it used to ring with a different ring sound. RingCentral calls no longer identify themselves anymore. Is there a new setting to fix this?

    5 replies

    Mary-Community_Moderator
    Community Manager
    Mary-Community_Moderator
    Community Manager
    January 4, 2021

    Hello Lynn,


    Are you referring to a call from RingCentral that is forwarded to your cellphone number?

    Mary-Community_Moderator
    Community Manager
    Mary-Community_Moderator
    Community Manager
    January 4, 2021

    Are you referring to a call from RingCentral that is forwarded to your cellphone number?



    L
    The First Step
    Lynn62433133004The First StepAuthor
    The First Step
    January 8, 2021

    I have the app on my phone. I see nowhere in the app or on my iPhone to change the ringtone.

    Mary-Community_Moderator
    Community Manager
    Mary-Community_Moderator
    Community Manager
    January 8, 2021

    Which app do you have? Is it the one with an R icon or phone symbol?

    L
    The First Step
    Lynn62433133004The First StepAuthor
    The First Step
    January 8, 2021

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