question

Suzy Chappuis avatar image
Suzy Chappuis asked mary-community-moderator commented

How to assign and extension to transfer to

I added a phone and line to our back office. However, it is assigned the extension 102, the same as the front desk phone. How do I assign a different extension to our administrator can transfer the call to one of the back desks?

extensions
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Hi Suzy,

Please tell us more. Would you like to assign the new phone line that you added to a different extension?

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Yes, it currently has the same extension, #102, as the front desk. The other back office phone (a soft phone line) has an extension of 1.

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On which extension would you like to transfer it?

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Could you assign (763) 404-7238 to Ext 4?

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Suzy, please send us an email at community.support@ringcentral.com. So we can help you set it up properly.

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