question

susan-neff avatar image
susan-neff asked Shane Kaszyca commented

CONTACT CENTER OUTAGE?

Are those of you on Contact Center also experiencing an outage?

outage
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Shane Kaszyca avatar image Shane Kaszyca commented ·

Is anyone able to login to https://t.co/reLVDGt1zm?amp=1

Twitter says to go there for updates and I can't get into that


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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered Shane Kaszyca commented

Hi Susan,

Yes, there is currently an outage. To check status or updates, you may visit this link https://status.ringcentral.com/

Thank you!

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Tim Sahouri avatar image Tim Sahouri commented ·

We are. Any updates from RC?

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susan-neff avatar image susan-neff Tim Sahouri commented ·

Just that there is an outage in North America.

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b-d avatar image b-d commented ·

Started about 20 min ago here in NC. Glad it isn't something wrong with our network!
Your users cannot log in?

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susan-neff avatar image susan-neff b-d commented ·

No, not at all.

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Shane Kaszyca avatar image Shane Kaszyca commented ·

We are down - agents are dead in the water. Detroit metro area.

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b-d avatar image b-d commented ·

Thank you for the update. However, the Status page doesn't clearly state the issue we are experiencing...."Unable to log in". It states, "A portion of RingCentral Contact Center customers may be experiencing issues with Omnichannel Session Handling not routing to available agents." Even for a Tech guy that is too geeky. ;) Need to provide more info. Thanks!

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Shane Kaszyca avatar image Shane Kaszyca b-d commented ·

Listen in conference bridge: 1.888.585.9008 is the number. Conference ID: 216-697-084

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