question

Eric Silver avatar image
Eric Silver asked

Status: If an extension is set to "Do not accept call queue calls" or "Do not accept any calls" can the extension still receive voicemail?

I have a user extension that is the main extension in our call queues (the first for calls to be distributed to). This extension receives all the voicemail for all call queues as well. The user of this extension is out sick so we have the extension sent to "Do not accept call queue calls". Will this extension still accept voicemail from the call queues?

call queuescontact centervoicemail message
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