As my subject states, I am seeing the words "virtual extension" but I can't locate how to actually set-up a Virtual Extension. This is my scenario:
We have a Billing Dept. with 5 Team Members and these 5 Team Members take turns answering the transferred calls. Currently, I have it set-up with PRESENCE and RING / ANSWER the Extensions each is monitoring. But, we transfer to a User's Extension: Example: 108. Extension 108 is displayed on the other 4 Team Members desk phone // desktop App. However, the problem lies when you actually need to speak to the person assigned to Ext. 108 one of the other 4 may answer.
If there is such an extension as "virtual" to me that means it is not assigned to a specific User and that Extension Number can be placed on each Team Member's desk phone // desktop App.
Is this truly available? If so, can it be used in my scenario explained above, and how would I configure it within RingCentral? This WOULD NOT BE a Message Only or Announcement Only extension, it has to be answered by a Team Member within our Billing Dept.
Thank you, everyone and I look forward to clarification/response.