question

Pete Crouse avatar image
Pete Crouse asked mary-community-moderator answered

inbound calls

I am forwarding some of my calls to a contractor. i would like him to be aware that these calls are coming from my business, so he can answer accordingly. Is there a way to identify to him, that i am routing a customer to his attention from my business ? Right now, I believe only the customer phone number is appearing in the inbound mobile phone

phone
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Hello Pete,

As of now, there is no option to change it. Workaround is to have a three way call first before transferring.

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