question

Pete Crouse avatar image
Pete Crouse asked mary-community-moderator answered

inbound calls

I am forwarding some of my calls to a contractor. i would like him to be aware that these calls are coming from my business, so he can answer accordingly. Is there a way to identify to him, that i am routing a customer to his attention from my business ? Right now, I believe only the customer phone number is appearing in the inbound mobile phone

phone
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Hello Pete,

As of now, there is no option to change it. Workaround is to have a three way call first before transferring.

1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Related Questions

what could be causing this?

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app