question

Corey McDaniel avatar image
Corey McDaniel asked mary-community-moderator answered

"Bring app to front" Missing

One of our users is missing a section in the Phone settings in the RingCentral desktop app.


On my computer, in Settings - Phone, there are two options at the bottom of the page in a section called "Incoming calls" that allow me to enable "Bring app to front" and "Do not bring to foreground when minimized".


However, on the other user's computer, those two options (as well as the whole "Incoming calls" section) are missing entirely.


This is on the same version of the RingCentral desktop app; so, is there any way to make these options show?

ringcentral appsettings
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Hello Corey,

Please have the user uninstall/reinstall the app. Also make sure that the user is login using the credential associated on the account.

1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app