H Su avatar image
H Su asked mary-community-moderator commented

Cannot receive calls & cannot make a support case


For no reason, I stopped receiving call forwarding to my cell phone, and my Ring Central app no longer notifies me of incoming calls, so I am missing every call that comes in.

I tried to submit a support case, but I received an error, saying that I do not have sufficient permissions to create a case. I am the super admin on the account and am logged in.

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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hello Heather,

Sorry for having issues with creating a web support case. Please send us an email at

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