Currently, there is no option to create ring groups inside of a call queue. This is possible via a virtual extension, however, the analytics given from a virtual extension are inferior to analytics gathered from a call queue.
Example scenario:
Call Queue (sequential)
Ring group 1 -
- "John Doe" (30 seconds ring)
> No answer from ring group 1, follows sequence to ring group 2.
Ring group 2 -
- "Grogu" (30 seconds ring)
- "Darth Vader" (30 seconds ring)
- "Luke Skywalker" (30 seconds ring)
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Currently we are unable to do this. The only option when using a sequential call queue is to forward to individual accounts.
NOTE: I will not entertain the idea of having a virtual extension that forwards to multiple users simultaneously as a user in the call queue sequence as that defeats the purpose of the analytics gained from using a call queue.
