Fax failing. Critical problem. No support.
Of four faxes, six have failed.
I have responded back to your email. The case was opened today at ~11AM PST . We respond back to developers as soon as possible.
I did look at the faxes that are sent from your account. On initial investigation, the status of the sent faxes shows that the fax device at receiving end shows up as busy. Please check the device settings on the receiving end.
Also, please provide us with the information specified below to help us in investigating the issues with Developer APIs when you open a support case with Developer Support
Application Name/ ID:
Environment you have issue with (SANDBOX/PRODUCTION ):
Account phone number / Extension you have issue with :
Brief description of the issue:
Full API Request and Response Along with the Request/Response Headers (required for all API related issues ) :
Debug logs from you application ( if any ):
Account Credentials ( only if the account is sandbox account , for testing purposes only):
Attach Screenshots (if any ):
Direct email/ contact information ( if email different from the above mentioned email ) :
Feel free to let me know if you have any other concerns.
Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.
Download RingCentral Phone for Desktop:
Tip: switch to the "sandbox mode" before logging in the app:
5 People are following this question.