On my screen there is no orange "button" to click on to access live chat. When I go to create a new case, I am allowed to confirm my information but that is it.
I am having difficulty with live chat and opening a new case. Would someone from RC contact me.
Please try to clear cache and cookies then try again.
Hello Christin,
Go to https://support.ringcentral.com/ and click the chat icon on the bottom right of your screen to start a chat. Let us know if it's successful or not.
Thank you. I didn't see that earlier. My problem is too complex for the chatbot. I asked for a live agent and it brought me to the screen for creating a new case. It just sits there loading and never gets anywhere.
Thank you for trying.
Christin,
Please send a screenshot of the loading screen you are getting.
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