question

Christin Roskey avatar image
Christin Roskey asked mary-community-moderator commented

I am having difficulty with live chat and opening a new case. Would someone from RC contact me.

On my screen there is no orange "button" to click on to access live chat. When I go to create a new case, I am allowed to confirm my information but that is it.

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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered mary-community-moderator commented

Hello Christin,

Go to https://support.ringcentral.com/ and click the chat icon on the bottom right of your screen to start a chat. Let us know if it's successful or not.screen-shot-2021-01-15-at-30507-am.png


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Thank you. I didn't see that earlier. My problem is too complex for the chatbot. I asked for a live agent and it brought me to the screen for creating a new case. It just sits there loading and never gets anywhere.

Thank you for trying.

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Christin,

Please send a screenshot of the loading screen you are getting.

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