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Cristy Baldwin avatar image
Cristy Baldwin asked Cristy Baldwin commented

How can i set my day time and after hours prompt to say different greetings??

admin portalivr
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mary-community-moderator avatar image
mary-community-moderator answered Cristy Baldwin commented

Hi Christy,

You may check on this link https://support.ringcentral.com/article/9720.html

Once you go to the admin portal, you will see user hours and after hours.

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hi this information isn't helping me, I cant seem to find anything like settings or greetings for the main number aka auto receptionist, I'm looking to find a way to make the prompt greeting you hear during business hours different from what you hear when our office is closed. I need help asap

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For main company after hours greeting, please check this link https://support.ringcentral.com/article/Uploading-Company-Business-Hours-Greeting.html

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Cristy Baldwin avatar image Cristy Baldwin mary-community-moderator ♦ ·

I clicked the linked provided, I followed step one and 2 but there's no step three for me, following step 2 takes me to top level IVR menu and I don't know how to proceed,

Reading the rest of the steps it says the prompt is a audio recording,

the recording can't be another text to speech?

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