question

Lou Russo avatar image
Lou Russo asked mary-community-moderator answered

Caller ID on Transfers

How can we maintain the caller ID info from an external call coming into a specific RC extension when that person transfers to a customer services distribution list which rings many extensions?

caller id
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Ali Seaman avatar image
Ali Seaman answered

I was just talking with support for this exact reason and was told that is just how ring central works right now. So let me know if you hear something different.

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Lou Russo avatar image
Lou Russo answered

Thanks for your input. I certainly will share if I learn something different.

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mary-community-moderator avatar image
mary-community-moderator answered

Hi, there's an existing feature request for this, click here to vote for this idea.

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