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Question

Can I see agent times spent on available in RC Office package?

  • January 21, 2021
  • 1 reply
  • 102 views
M
  • michl
  • New Participant
  • 1 reply

I am unable to see the amount of time an agent in a queue has been available to take calls during a given day on a report. Is there a way to see that in the RC Office package?

    1 reply

    Mary-Community_Moderator
    Community Manager
    Forum|alt.badge.img+1

    Hello Michl,

    This capability is not available. You may submit a feature request in our Ideas Portal. Please check the guidelines on this article Submitting and Voting for Product Ideas


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