question

michl avatar image
michl asked mary-community-moderator answered

Can I see agent times spent on available in RC Office package?

I am unable to see the amount of time an agent in a queue has been available to take calls during a given day on a report. Is there a way to see that in the RC Office package?

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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Hello Michl,

This capability is not available. You may submit a feature request in our Ideas Portal. Please check the guidelines on this article Submitting and Voting for Product Ideas

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