question

jeffrey-miranda avatar image
jeffrey-miranda asked mary-community-moderator answered

All Agent Still Receiving Calls while Engaged in a Call

Hi RC Community,


I am a super admin of our RC Phone. All of our agents are still receiving calls while engaged in another call. They are members of the call queue while the next incoming calls came from the call queues as well. Is there a way we can restrict the next incoming calls then go straight to the next available agent?

call queues
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Hi Jeffrey,

You need to set your call queue handling into rotation so it will be distributed evenly to each members.

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