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Zapier integration issues
Tags: zapier call queue
Jan 22, 2021 at 7:28am   •   6 replies  •  0 likes
Sara McDaniel

Our company has zaps from RingCentral to Google Drive for each of our users' extensions. Within the past few weeks several of our RingCentral accounts continue to expire in Zapier (see the screenshots). I've reconnected them, but within a week some have disconnected again. Zapier support said it was an issue on the RingCentral end. zapier-ringcentral-error-1.jpg

on Mar 12, 2023 at 10:11am   •  0 likes

Thank you for letting us know about this issue, I've forwarded this to our product team to review and investigate. If you have not already submitted a support case, I would also recommend doing so using the link provided by Jenn - https://support.ringcentral.com/contact-support.html

on Jan 26, 2021 at 4:17am   •  0 likes

I too am having the same issue.

on Jan 26, 2021 at 6:21am   •  0 likes

Zapier has told me that the issue with Ring Central is tied to sending data to another source like Google Drive.

on Jan 23, 2021 at 11:43am   •  0 likes

you figure out a resolution to this? I'm having the same problem.

on Jan 22, 2021 at 10:42am   •  0 likes

Hello @Sara McDaniel! I would highly suggest opening a case HERE for integrations issues, and our support will contact you as soon as possible. Thank you!

1 Answer
answered on Mar 12, 2023 at 1:27pm  

The output is below:


_full_response_data_
REDACTED
request:
method: POST
url: https://platform.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/address-book/contact
querystring: null
headers:
accountid: REDACTED
extensionid: REDACTED
clientid: REDACTED
body: {
"firstName": "REDACTED",
"lastName": "REDACTED",
"nickName": "REDACTED",
"company": "REDACTED",
"email": "REDACTED",
"webPage": "",
"notes": "Created via Zapier Integration",
"homePhone": "REDACTED",
"homeAddress": {
"street": "REDACTED",
"city": "REDACTED",
"state": "REDACTED",
"zip": "REDACTED"
}
}


response:
status: 403
headers:
connection: close
content-language: en
content-length: 369
content-type: application/json
date: Sun, 12 Mar 2023 03:18:58 GMT
rcrequestid: a09fb710-c084-11ed-bd5d-0050568de9f3
routingkey: SJC01P01
server: nginx
www-authenticate: :censored:168:4b9f865eb8:
x-rate-limit-group: heavy
x-rate-limit-limit: 60
x-rate-limit-remaining: 59
x-rate-limit-window: 60
data:

errorCode: InsufficientPermissions
message: In order to call this API endpoint, application needs to have [Contacts] permission
errors: 1
errorCode: CMN-401
message: In order to call this API endpoint, application needs to have [Contacts] permission
permissionName: Contacts
permissionName: Contacts
body: {
"errorCode" : "InsufficientPermissions",
"message" : "In order to call this API endpoint, application needs to have [Contacts] permission",
"errors" : [ {
"errorCode" : "CMN-401",
"message" : "In order to call this API endpoint, application needs to have [Contacts] permission",
"permissionName" : "Contacts"
} ],
"permissionName" : "Contacts"
}

 0
answered on Mar 11, 2023 at 6:48pm  

I'm trying to set this up with Zapier's API Request but I'm running into issues. Zapier gives me a "Raw request failed." error screenshot-2023-03-11-184635.jpgscreenshot-2023-03-11-184705.jpg


I tried created a test app in a sandbox account which seems to work thru the "Try it out" option on RingCentral but I can't get it to work on Zapier.


 0
answered on Apr 8, 2021 at 6:21pm  

I'm having a related issue with Zapier - the duration of the call continues to show up in "seconds" not HH:mm:ss. I got it to work once and thought it was fixed, but it reverted back to the old format after running once.


 0
answered on Jan 23, 2021 at 11:42am  

you figure out a resolution to this? I'm having the same problem.


 0



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