I created a new sandbox account for testing the SMS API. I then created a console app (per ringcentral instructions) and tested the API using the sand box credentials. Connecting to the API works fine but returns this error when trying to send a test SMS:
Content: {
"errorCode" : "FeatureNotAvailable",
"message" : "The requested feature is not available",
"errors" : [ {
"errorCode" : "MSG-242",
"message" : "The requested feature is not available"
} ]
}.
I have made sure I've added the correct features to the sandbox app (per the instructions) but it appears it is not setting the SMS feature to true.
This is a problem with the SANDBOX app, I haven't made it to production due to the fact I can't send an SMS in the sandbox app.
Thanks in advance.
Hi Phong. We would like the SMS feature enabled in our (470) 419-4749 sandbox number for testing, please. We are receiving the same error mentioned above.
"errorCode" : "MSG-242",
"message" : "The requested feature is not available"
The number is SMS enabled. It is the main company number and assigned to this extension (Tim Collman, Ext. 101). You have to either authenticate the app with the Ext 101 user extension to send SMS. Or reassign the number (via auto-receptionist general settings) to your extension (Ext. 102).
Or alternatively, add a direct number to the extension 102 and try sending from that number.
P.S Next time pls don't ride on other's question which already accepted as an answer like this one. I just cause unnecessary email notifications sent to others.
Hi. Will you add SMS to (470) 799-2474 please? Testing SMS and receiving same error as above.
"errorCode" : "MSG-242",
"message" : "The requested feature is not available"
Enabled. Pls check it
Enabled. Pls check it
Request for enabling SMS for this phone number is created. It would take a couple days for the team to process. Please stay tuned.
It was already working this morning. Thank you!
I am having the exact same issue. I am using the Sandbox phone number. I cannot connect to support either...keep getting an Error page. Also, I cannot seem to locate any information as it pertains to `Path Params->accountId` or `Path Params->extensionId` really frustrating.
Are the `accountId` and `extensionId` the same as the Username and Extension listed under `User Account Credentials`?
Normally the extensionId of the first user (the Super Admin created by default) is the same as accountId.
This problem should not happen as we fixed the process to include SMS feature to a sandbox main company number. I am not sure why it still happens time to time. Give me your sandbox main company number so I can ask the team to enable it manually for you.
+14242543150
Enabled. You can use this sample code to double check.
https://developers.ringcentral.com/guide/messaging/quick-start
I'm having the same problem after setting up my sandbox. What is the best way to get this resolved?
Please don't ride on an old thread, particularly it has been answered because of the following reasons:
1. It sends unnecessary notification to all developers in the thread
2. It's hard to find the new comment within an old thread
Always post a new question and if you want to refer to a related old thread in your question, copy the URL of the old thread and paste it in your question.
+14242543819
Enabled. You can use this sample code to double check.
https://developers.ringcentral.com/guide/messaging/quick-start
Phong, It is working as expected. Thank you for your quick action.
I must say I'm pleasantly surprised by your quick action and resolution. I had opened a ticket 2 days ago and after 18 hours finally received a response that said (paraphrasing): "Email tech support with this problem. Ticket Closed".
I did email tech support with the exact same information I provided in this question (including the userId) and they responded with: "Please provide a sample of the issue as well for further investigation of this case if possible. This email will be automatically closed after at the end of the second business day if we do not receive any response .
Application Name:
Client ID or App Key:
Organization:
Request API:
API Response:
API Body:
".
That response is very annoying when clearly you have demonstrated it could have been resolved immediately with the provided information.
Anyway, I appreciate you! Thank you!
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