question

jack-magee avatar image
jack-magee asked mary-community-moderator answered

Polycom ATA Fax


Hello, We are using a Polycom ATA connected to a MFP, we can fax from the MFP to a RC end-user, as well as to a traditional fax machine. Our ATA is configured on a limited license. When faxing to this ATA from either RC end-user or a traditional fax machine the MFP never receives incoming fax…receive confirmation that fax has been sent from sending device. When direct number is dialed, we can hear the fax tone. When a POTS line is connected to MFP works fine…All thoughts welcome, Thanks in advance!!


fax
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1 Answer

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mary-community-moderator answered

Hi Jack, please check on this article for possible troubleshooting. If issue is not resolved, please contact our Technical Support.

https://support.ringcentral.com/article/Fax-Unable-to-receive-faxes-Analog-Telephone-Adapter-ATA.html

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