I have a couple of users (WFH - Different ISP's/houses/regions) having a strange issue with RingCentral.
As long as the call is an outbound call, everything works fine, from both Jabar headset and directly from the laptop.
However, if the call is an incoming one, both sides cannot hear each other anymore when using the headset. If using laptop mic and sound, this works fine.
- Tried to uninstall RingCentral and install the latest version, issue persists.
- Tried to play around with the RC settings "Audio sources" - still no success.
- Tried also to download the latest Jabra application for the option in RC of "Headset support" - issue persists.
I am kind of out of ides and was wondering if anyone else might have the same issue and can suggest anything please.