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Messages (Direct versus SMS)
Tags: messaging
Jan 26, 2021 at 8:03am   •   1 replies  •  0 likes

I am worried that it is going to be confusing for our users to get messages via SMS as well as from the "Messages" section of the latest version of the RingCentral app. Once the HUD is enabled and we can use a hotkey to dial a number highlighted in a separate program, we'd like to migrate our users to the new app, but this is going to be confusing for them to get messages in two different spots from the same individual (not to mention email being another one).

How are other organizations handling this? It'd be nice to simply disable the "Messages" section, since our customers will continue to use SMS for getting in touch.

1 Answer
answered on Jan 26, 2021 at 10:32am  

Hello John,

The Account Admin has the option to hide the Messages tab of the members. Please check on this link for instructions.


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