question

Rabiya Merchant avatar image
Rabiya Merchant asked mary-community-moderator commented

Calls are not logging from RingCentral into SalesForce

Hello,

The outgoing and incoming calls are not logging into salesforce accounts, it keeps breaking even though the auto-log call is enabled. Need Help asap! Thanks

integrationscall logssalesforce
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Michelle Moss avatar image Michelle Moss commented ·

Did you ever get an answer to this question? This is what happens when we try to log a call

screenshot-2022-02-18-155354.png

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screenshot-2022-02-18-155354.png (9.2 KiB)
mary-community-moderator avatar image mary-community-moderator ♦♦ Michelle Moss commented ·

Hi @Michelle Moss, she created a ticket with Technical Support for resolving the issue. Please do the same, too. Create a case here.

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