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lee-jernigan2369 avatar image
lee-jernigan2369 asked Phong Vu commented

Error MSG-242 feature not available

I'm getting a MSG-242 error when trying to use the send sms call from a sandbox account.

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Phong Vu answered Phong Vu commented

Your sandbox main company number?

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lee-jernigan2369 avatar image lee-jernigan2369 commented ·

+17322764421

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Phong Vu avatar image Phong Vu ♦♦ lee-jernigan2369 commented ·

Was the number you tried end with this 4 digits (xxx)xxx-5310? If that is the one, try it now.

BTW, if you need to send from the main company number, only the admin user can login and use that number to send SMS messages.

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lee-jernigan2369 avatar image lee-jernigan2369 Phong Vu ♦♦ commented ·

That was the number that I was using. I've tried again and now I'm getting error code MSG-304.

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Smart Energy Homes avatar image Smart Energy Homes commented ·

Hi @Phong Vu

Can you enable my sandbox number?

+14707992408

Thanks

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Phong Vu avatar image Phong Vu ♦♦ Smart Energy Homes commented ·

Please read this post and submit a dev support ticket.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys