question

Cameron Smith avatar image
Cameron Smith asked Cameron Smith commented

Blocked by Carrier?

If an SMS has the "Delivered" status, does that mean that it for sure got to their phone? Or at that point, could it still be blocked by the carrier? I have an instance of someone not getting SMS while the status says "Delivered."

sending sms
2 comments
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hi Cameron,

May I know where are you seeing this status? Are you using the new app or the old one with the phone logo?

0 Likes 0 ·
Cameron Smith avatar image Cameron Smith mary-community-moderator ♦ ·

Hi Mary, I don't actually log into RC to see the status...we have it integrated into our system, so I have the ability to look at a user and see the status there...I know that's probably not super helpful, but the statuses have always been correct in the past.

0 Likes 0 ·

0 Answers

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app