Fax reporting

Forum|Forum|5 years ago
February 1, 2021
2 replies
928 views

I am looking for a report on the number of faxes sent/received by all users within the last year. I can't find where this is reported other than the list by the user's names. Which does not have a time frame associated with the numbers.

Mary-Community_Moderator

Community Manager

Hi Chris,

The Fax/Voicemail message cap is 200, however, the messages are not deleted right away. Deleted messages are stored in the Deleted folder for 5 days. The system performs a periodic audit and automatically deletes the excess messages from any mailbox with over 200 messages. After which, the deleted messages are permanently removed from RingCentral's system and can no longer be retrieved. The maximum number of messages returns back to 200 by then.

J

jyounger

The First Step

@Mary-Community_Moderator I don't understand what you wrote to answer the question of how to run a performance report of faxes sent/received/failed per or by all users. Is there a report I'm missing in the analytics?

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