question

Alex Loescher avatar image
Alex Loescher asked Becky-Community_Manager commented

Unable to recieve SMS Messages

Hello,

My team has noticed today that no one seems to be able to receive text messages. Outbound texts seem to be working. This appears to be impact numbers outside and inside the organization and is reproducible by multiple users.

sms and text messaging
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travis1 avatar image travis1 commented ·

I am having the same issue. I'm also receiving a network error when trying to connect via WiFi. I am having to connect through my Verizon data.

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Toni Doemoendi avatar image Toni Doemoendi commented ·

I'm having the same issue since 2 pm - please Ring Central help us!!!!!

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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ Toni Doemoendi commented ·

@travis1 @Toni Doemoendi @Alex Loescher Have any of you opened cases for this issue?
I would recommend doing that so we can get Support to to escalate the issue if it is indeed a larger issue.
Create a case HERE.
Please feel free to connect with us via Community.Support@RingCentral.com if you have a case number so we can assist with escalation if needed.

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travis1 avatar image travis1 Becky-Community_Manager ♦♦ commented ·

Incoming texts are now coming through for me.

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