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Ryan Stomel avatar image
Ryan Stomel asked Ryan Stomel commented

How do I get a call recording to test to move my API out of sandbox?

I have tried the process of testing outbound calling with the API and was able to answer and hear it was a developer call. Tried going through the menus to leave a message and generate a recording. I need to add Read Call Recording permissions but cannot get to a point where a sandbox account can see a recording to get past the "try API 5X" to graduate.

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Phong Vu avatar image
Phong Vu answered Ryan Stomel commented

You can use the soft phone on your desktop in sandbox mode (instruction below) and make a call to a number in your sandbox, click "Record" to record the conversation. Hangup and wait for about 20 seconds, the call recording is available in your sandbox call log for testing with the API.

On Windows: Ctrl + F2
On Mac OS: Fn + Command + F2

You can send me you app client id so I can have a look at the app to see if I can help to waive the requirement too. Strongly, recommend to test on the sandbox though.

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My Production App with the Read Call Log enabled is KE6sXtVkRNCMkKG9JFRi0Q
My Sandbox clone of the app adding the Read Call Recording is EiPhOQ9fQfuiOF66Me9BEw


I don't mind creating the recordings using the methods suggested -- just had not found a quick way of doing that!


Thanks for the quick reply

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Since it is a cloned app. I speed up by graduate it manually for you. You can use the new app production client id and secret now.

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Thanks! I see the new info.

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Anirban avatar image
Anirban answered
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys