News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Search
Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Developers
Does the Call Queue Data API provide this information?
Tags: rest api
Feb 3, 2021 at 6:34am   •   1 replies  •  0 likes
Levi Harman

Does the Call Queue Data API provide this information? I'm not seeing it in the documentation? If so does any part of the API provide this information?


I'm looking for some or all of the following.


* A count of busy agents.

* A count of logged-out agents.

* A count of agents on break.

* A count of agents postprocessing.

* A count of agents working offline.

* Calls abandoned in a timeframe(A day and 30 minutes)

* Calls accepted in a timeframe (A day and 30 minutes)

* Average Duration of calls in a day

* Average wait time of calls in a day

* Calls queued in a timeframe ( A day and 30 minutes )

* Longest wait time

* queue size

1 Answer
answered on Feb 3, 2021 at 2:09pm  

Unfortunately no. There is no single endpoint to get that information. However, you can use several APIs to get some of the info you are looking for. Some are straightforward, some are not possible and some require different endpoints and calculations.

Since this is a large subject, I recommend you open a support ticket so someone on our developer support team can schedule a meeting to walk you thru.

If I have time later, I can break this into several sub-topics and help you tackle them one by one.


 1
on Feb 4, 2021 at 7:43am   •  0 likes

Hey Phong Vu. Thanks for the answer. I'll open a support ticket. And If you have time to break this into several sub topics I'd appreciate it.




A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us