question

Muhammad Anwar avatar image
Muhammad Anwar asked Muhammad Anwar commented

Using RingOut for "Let us Call you Back" functionality

We are using the ring central RingOut API. We want to implement a "Let us give you a free call" feature on our website such that when a customer leaves his phone number on our website he should be ringed through call out API and made enter to the call queue to be received by our sales agents.

I implemented this but the problem is that, since RingOut calls the caller first (our call centre), the 4-second call queue greeting is played to ring out first from our call queue greeting, and by the time customer picks up the phone, the greeting has already finished or is halfway completed, as it got played to RingOut. The greeting contains an important message which is "all calls are recorded for training purposes". Is there a way to configure this such that, greeting only plays when customer itself picks up the phone?

We cannot hardcode a delay as we do not know how long the delay should be. For example, we can add a minimum delay to be of 3 seconds, which is the exact amount of time RingOut takes to connect a customer. What happens if the customer answers at 6 seconds. He will again miss half the recording. The only way he will listen to the full recording is when he picks up the phone as soon as his phone rings.

If we increase the delay to more than 6 seconds. What if the customer immediately answers the phone, he will not listen to the recording at all as it was supposed to play later (at 6th second)

Please help

ringoutringout api
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Phong Vu avatar image
Phong Vu answered Muhammad Anwar commented

Can you check if swapping the from and the to number to see if that would help?

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It worked in our case. Thank you :)

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mary-community-moderator avatar image
mary-community-moderator answered Phong Vu commented

Hi @Muhammad Anwar, you can submit this post as a feature request in our Ideas Portal. Please go to https://ideas.ringcentral.com/

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I don't think this is an idea. It is a technical question around using and handle RingOut API.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

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