News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Trying to use virtual background without a green screen - "computer doesn't meet requirements"
Tags: virtual background
Feb 5, 2021 at 2:08pm   •   1 replies  •  0 likes
Don Sharp

In Meetings, in Virtual Background, when I try to Choose a Virtual Background, the background I select is muddled - partially on, partially off. When I try to uncheck the "I Have a Green Screen" box, I get a dialog box - "Computer doesn't meet requirements. Your computer doesn't meet the minimum requirements to use this feature without a green screen background." None of my coworkers have this issue, they have the same permissions as me and are able to use virtual backgrounds fine, and they don't have green screens either. Anyone know what the issue might be?

on Feb 5, 2021 at 3:14pm   •  0 likes

HI @Don Sharp, kindly check on this KB Article for Meetings Virtual Background requirements.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us