My inbound message that customers hear when they call us gives a little detail about the business. My staff wants a shorter message announcing that the calls are being recorded for quality control purposes for outbound calls because when they are calling someone they want to quickly start talking. Currently, many customers hang up on them because the longer inbound message plays.
Hi @massage-luxe, To clarify, would you like to customize your call recording announcement?
I know how to record a custom greeting. I would like 2 different messages. One message for when customers call me and a different message stating that all calls are recorded for quality assurance to play on the outbound calls.
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