Is there a way to transfer a call AFTER you've done a consult (add a call, then disconnect the consult)? The "more" button does not show "transfer" as an option (this is an incoming call).

A user received a call, added a call to consult with a peer. The peer disconnected and the user needed to transfer the caller. Transfer was not an option. The only thing the agent could do was "add" a call again and remain on the line so as not to disconnect the caller.

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mary-community-moderator ♦♦ commented · Feb 10, 2021 at 03:15 PM

Hi @Amy Anderson, which app are you using? The one with the R icon?

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Amy Anderson mary-community-moderator ♦♦ commented · Feb 10, 2021 at 06:26 PM

Yes

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mary-community-moderator ♦♦ Amy Anderson commented · Feb 10, 2021 at 10:03 PM

The option should be merge. Once merged, you may disconnect.

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