News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Search
Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Why am I being charged for sending fax if the fax sending is unlimited? (I figured out why and can help you fix this)
Tags: faxing, billing issue, minutes usage
Feb 11, 2021 at 6:25pm   •   1 replies  •  0 likes
NW Providers

Each time I go over 100,000 usage minutes in a new UNLIMITED fax account (have been advised to close & open accounts due to this issue before), the system automatically starts sending me emails saying "Important Service Notice - Calling Credit - ZERO Balance" and trying to charge my credit card.

The support folks are kind enough to offer to reimburse these charges as they occur, but the problem is they keep charging more and more with each bunch of faxes (since it's already over 100,000 minutes) and doesn't stop, needing me to jump through hoops each time to call, explain, convince, and ward off irrelevant justification attempts by several staff for being billed (you must be faxing international, you must be faxing toll-free numbers, etc, which are all irrelevant) before finally I am told it will be reimbursed and won't happen again (but it does).

It would be SO MUCH NICER if you could only please program your system to not get triggered to bill us to begin with.

Been having this issue for months, and across many closed & new accounts. Once my UNLIMITED fax usage minutes crosses 100,000, the troubles begin again.

Please help. I am a big fan of RingCentral for many years now, and I appreciate you fixing this problem.

Thank you!

on Feb 12, 2021 at 8:22am   •  0 likes

Thanks for bringing this to our attention.
I'm going to follow up with the billing team to understand why this keeps happening and see if we can't come to some sort of resolution.
Please connect with us via email so we can push this a bit further.
Community.Support@RingCentral.com



A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us