cedrick-monteiro avatar image
cedrick-monteiro asked mary-community-moderator commented

Feature Request: Removing Missed Call Notification to Call Queue if Ringing is Set-up to Simultaneous

I worked with one of your operators in order to set the call queue so that it rings on all phones simultaneously which is great. The problem is when someone answers the call, the rest of the callers receive the indication that the call was missed on their end leading to the perception that the call was missed thus creating miscommunication.

Can we work together to configure how to set the call queue so that each user who doesn't answer doesn't receive a missed call indicator? Also, I've created an email security group called, for the goal here would only to receive voicemails from calls that are missed from the call queue.

call queues
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hello @cedrick-monteiro, you can vote for this feature here.

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