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Feature Request: Removing Missed Call Notification to Call Queue if Ringing is Set-up to Simultaneous
Tags: call queues
Feb 17, 2021 at 11:20am   •   1 replies  •  0 likes
cedrick-monteiro

Hi,
I worked with one of your operators in order to set the call queue so that it rings on all phones simultaneously which is great. The problem is when someone answers the call, the rest of the callers receive the indication that the call was missed on their end leading to the perception that the call was missed thus creating miscommunication.

Can we work together to configure how to set the call queue so that each user who doesn't answer doesn't receive a missed call indicator? Also, I've created an email security group called missed@jsnell.com, for the goal here would only to receive voicemails from calls that are missed from the call queue.

on Feb 17, 2021 at 12:28pm   •  0 likes

Hello @cedrick-monteiro, you can vote for this feature here.



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