question

marcnj6181 avatar image
marcnj6181 asked Becky-Community_Manager edited

Using voice to accept queue calls (or other calls) instead of pressing "1"

It is convenient to have some calls announced when answering them (e.g. queue calls, etc.), but then having to press "1" to answer can be inconvenient (such as when driving, when on a headset with no keypad, etc.). It would be nice to be able to speak "yes" or something similar to be able to confirm the call should be answered in addition to being able to press "1" to answer it.

phonecall queues
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hello @marcnj, thanks for this suggestion. You can submit this feature request in our Ideas Portal here.

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