question

Jacquelyn Krouse avatar image
Jacquelyn Krouse asked Becky-Community_Manager commented

Deleting Non-Active User

We have had a user somehow added into our live site with a misspelled email address but is not showing in Admin Portal under Manage Users. How do you delete?

admin portal
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@Mary-Community_Moderator that unfortunately does not work. She is still showing as a user in the directory on the app.

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@Jacquelyn Krouse If @Mary-Community_Moderator's recommendation didn't work, we might recommend that you reach out to Support directly to see if they can troubleshoot the issue with you.

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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Hi @Jacquelyn Krouse, on the Admin Portal, go to Users > Users with Extensions > select the user's extension > click User Details > General > Edit the email address > Save.

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