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incorrect password for meetings created by google calendar plug-in

Tags: ringcentral meetings, google calendar, google plugin

Mar 11, 2021 at 7:51pm • 2 replies • 0 likes

Jeannine Schumm

I use Google Calendar in Chrome on a PC and have added the RingCentral plug-in so I can create meetings directly in the calendar. Recently there was an update, and now all meetings are created with passwords. I am able to connect with no problems, but my attendees get an "incorrect password" message and can't log in. How can I fix this? Thanks for any ideas!

2 Answers

Jeannine Schumm answered on Mar 16, 2021 at 10:18am

Hi Jessica,

Thanks for checking in. Yes, I opened a case and received help yesterday. A couple of settings needed to be changed by our account admin. The plug-in is working correctly now.

Thanks,

Jeannine

Jessica-Community_Moderator answered on Mar 16, 2021 at 7:37am

Hi @Jeannine Schumm,

This particular situation will need a little more research by our tech support team. Have you opened a case for support? You can do so here: https://support.ringcentral.com/s/new-case

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