question

Richard Skillman avatar image
Richard Skillman asked J Cross commented

RingCentral not recognizing camera

Already tried reinstalling the (desktop) app. Camera works with Microsoft Teams without issue.

rc-error.jpg

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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi Richard, please coordinate with our Tech Support for this. All of our Support numbers can be found here. You can also open a case online here.

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Erin McCaffrey avatar image Erin McCaffrey mary-community-moderator ♦♦ commented ·

Can you post the fix for this? I've been going back and forth with support.

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mary-community-moderator avatar image mary-community-moderator ♦♦ Erin McCaffrey commented ·

Hi Erin, I will check if there's a similar case like this.

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J Cross avatar image J Cross commented ·

We were having a similar issue here, and RC tech support was zero help.


Turns out, our conference room webcam is a HD webcam, and the RC app would not recognize it without that "Enable HD for my video" box checked off. Stupid simple, but weird.

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