question

Anass Bouayadi avatar image
Anass Bouayadi asked Jacob Brown answered

Feature of Ring Back Ring Tone

Hello Ring Central,

A lot of our customers are asking for the feature Ring Back Ring Tone. If the customer has been in a hold for x amount of time and the phone rings back to the main line, the system should recognize it as an existing call and not a new one.


Thank you,

National Business Technologies.

phone
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Hello @Anass Bouayadi, we highly suggest posting this to our ideal portal. Please click HERE to post. Thank you for sharing this!

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Anass Bouayadi avatar image
Anass Bouayadi answered

Will do that. Thank you @Jenn-Community_Moderator.

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Jacob Brown avatar image
Jacob Brown answered

I've experienced this with Call Park but not Call Hold. Could suggest they use call park until this feature is added?

https://www.ringcentral.ca/office/features/call-park/overview.html

" Unanswered calls ring back after five minutes, so you can ensure your callers are well attended. "

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