Hello Ring Central,
A lot of our customers are asking for the feature Ring Back Ring Tone. If the customer has been in a hold for x amount of time and the phone rings back to the main line, the system should recognize it as an existing call and not a new one.
Thank you,
National Business Technologies.
Hello @Anass Bouayadi, we highly suggest posting this to our ideal portal. Please click HERE to post. Thank you for sharing this!
Will do that. Thank you @Jenn-Community_Moderator.
I've experienced this with Call Park but not Call Hold. Could suggest they use call park until this feature is added?
https://www.ringcentral.ca/office/features/call-park/overview.html
" Unanswered calls ring back after five minutes, so you can ensure your callers are well attended. "
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