According to this article ((1) Update Call Queue Messages and Notification Settings on the RingCentral Online Account), which by now may have been conveniently changed, it states that the option mark voicemails as read once they've been emailed should be available to select. However, the whole advanced settings menu is missing with no way to enable it.
Live Chat tried to tell me it's better for it to go to a specific extension, and create an email distribution group which is great but then the forwarded users personal voicemail will also go the distribution group.
All I'm trying to achieve is once a call comes into the call queue group and goes to voicemail, it gets automatically marked as read once the email goes it with the attachment on. Doesn't seem there is a way to do this unless I'm mistaken?